Return Policy: (Online Purchases)

If for any reason you are not happy with your purchase, you can return your item to us within 15 days of receiving it with the following criteria:

  • Item must be in the original packaging
  • Item must be in the original condition as you received it unworn and undamaged with original tags still attached.
  • Customer is responsible for return shipping costs.  We encourage you to return your product with a tracking option as items lost during shipping cannot be refunded.
  • Red Lotus does not accept C.O.D. returns

Non-returnable items: (unless manufacturing defective)

  • Full body Swimwear & Swimwear Bottoms
  • Panties & Shapewear
  • Breast forms
  • Headwear including wigs, caps, scarves and beanies
  • Bathsalts

All returned products are subject to inspection prior to refund being processed.  Refunds will be processed only through original purchase payment methods.

 

Return Policy/Exchange Policy: (In-Store Purchases)

If for any reason you are not happy with your purchase, you can return your item to us within 7 days of purchase with the following criteria:

  • Item must be in the original packaging
  • Item must be in the original condition as purchased, unworn and undamaged with original tags still attached

Non-returnable items: (unless manufacturing defective)

  • Full body Swimwear & Swimwear Bottoms
  • Panties, Lingerie and Shapewear
  • Breast forms
  • Post Surgical & Recovery Care Garments
  • Headwear including wigs, caps, scarves and beanies
  • Bathsalts